Service Department Training
With an ultra–competitive new car market it has never been more important to maximize your service department profitability. Where warranty work use to represent 70% of the service done at dealerships, today that figure has fallen to about 20% because of the higher quality in the manufacturing process. Dealerships need to offer a better service experience in an effort to capture customer loyalty.
Dealerships are expanding their marketing campaigns to draw customers into their shop for service. Such advertising campaigns as Ford with "America's Newest Tire Store" and GM’s "Good Wrench Service Plus" are just two such examples.
Our focus on serving customers has convinced the industry’s leading manufacturers and service providers to partner with us. They train and support our certified sales, installation and support teams. Our partners’ commitment is further demonstrated by their accreditations and recognition of our superior performance.
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